Thank you for shopping at Kiani. We value your business and want to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return an item or request a refund, and we are here to help.
If you are not satisfied with your purchase for any reason, you may return the item(s) within 14 days of receiving your order. The item(s) must be unused, in their original packaging and in the same condition that you received them. Please note that some items, such as personalized or customized products, are non-returnable.
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email or phone number] to obtain a Return Authorization Number (RMA).
- Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
- Clearly label the package with the RMA number.
- Ship the package back to us using a reliable carrier of your choice. You are responsible for the cost of return shipping.
- Once we receive your returned item(s), we will inspect them and process your refund within 14 business days. Refunds will be credited to the original payment method used for the purchase, and you will receive an email notification once the refund has been processed.
Please note that we reserve the right to refuse any returns if we believe the items have been used or are not in their original condition.
If you receive an item that is defective, damaged, or not as described, you may request a refund within 14 days of receiving your order. Please contact our customer service team at [insert email or phone number] to initiate the refund process.
If the item(s) is confirmed to be defective or not as described, we will provide a full refund, including the cost of shipping. Refunds will be credited to the original payment method used for the purchase, and you will receive an email notification once the refund has been processed.
Please note that we reserve the right to refuse any refunds if we believe the item has been used or is not in its original condition.
If you have any questions or concerns about our Returns and Refund Policy, please contact us at [insert email or phone number]. We are happy to assist you with any issues or questions you may have.